Overview
Modern workplaces are hybrid, diverse, and fast-evolving. Advanced emotional intelligence (EI) techniques help you stay calm under pressure, foster trust across boundaries, and steer challenging conversations more effectively.
This highly interactive 3-hour workshop focuses on the practical application of EI in the workplace, including developing greater empathy, successfully managing your own emotional responses, and resolving conflict. It can be used stand-alone or to add greater breadth and depth to learning from our 90-minute Fundamentals of Emotional Intelligence (QAFEI).
Participants will practice handling more complex emotional dynamics in teams and cross-departmental settings, using practical case studies and interactive group work.
Prerequisites
There are no prerequisites for attending this course, though it can build on the learning from Fundamentals of Emotional Intelligence.
Target Audience
This course is designed for professionals who have grasped the basics of EQ but want to deepen their skills for more nuanced, emotionally charged situations.
Learning outcomes
By the end of this course, learners will be able to:
- Recognise and manage emotional triggers in high-pressure or conflict situations
- Employ advanced empathy and communication techniques to guide challenging conversations
- Foster a positive team climate by balancing emotional needs with goal-focused leadership
- Develop a personal action plan for embedding EI skills in everyday interactions
What will the course cover?
Fundamentals of Emotional Intelligence
- Delving deeper into EI
- Exploring a seminal framework for EI
Developing Empathy
- What is ‘empathy’ and why is it important?
- Levels of empathy
- Tools to develop greater empathy with colleagues and customers
Self-Management and Regulation
- Exercising choice in your emotional and behavioural responses
- Reprogramming your responses to be more effective
Conflict Resolution
- Understanding the nature of conflict
- What drives conflict at work?
- Dealing with conflict in an emotionally intelligent way
- A tool for giving emotionally intelligent feedback
Collaborative Activities
- Practicing addressing challenges with empathy and applying new tools to your own and realistic conflict scenarios
Exams and Assessments
There are no examinations or assessments in this course. Learners will demonstrate their capability through practical application.
Hands-On Learning
This course includes:
- Interactive activities
- Group discussions
- Pairs and small-group sessions to practise applying key EI tools
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.